Employee empowerment helps delegate employees with decision making power in
their respective domains. The halo effect concepts relates it to errand the
responsibility of employee from that of management. However, the philosophy of
the strategy is to instil leadership skill at every level of management with
indistinguishable vision. The purpose of this standpoint is to enable a team
culture in the organization to boost productivity by assigning responsibility.
Employee empowerment is believed to augment the morale of work force which
has mark influence on productivity. It can result in multi dynamic performance
and coordination. Yet, scholars have demonstrated various concerns over the
strategy that articulates the possible aftermaths of the implication. Consequently,
it can be concluded that employee empowerment and organizational outcomes have
direct relationship that can be measured in terms of employee productivity,
customer satisfaction and ultimately the success of organization.
However, the necessary components of such a culture should be amalgamated
in a manner that should boost the self esteem of employee with the ethnicity of
shared learning. Management attitude needs to be appropriate to submerge its
reflection down the line to enhance efficacy. Hence, its important to undertand that the process of cultivating employee empowered culture in an organization
is a gradual and time taking process. A patience focused approach can bring in
necessary changes in the environment to nurture employee commitment and
ownership.
A positive image of total customer experience is necessary for the
development and maintenance of healthy customer relationship management, which
cannot be accomplished until the introduction of the chain of necessary element
in the organization. Therefore, it can be declared that the introduction of
customer oriented culture in the organization requires the stimulation of a
compact process comprised of training for leadership, communication and
coordination across the board along with behavioral changes of management with
improved recognition, delegation and team building. On the other hand, evident
is the fact that an imbalance of behavioral modifications in organization
culture or individual learning may lead to massive aftermaths.
Investigations of reputed scholars have proved the subsistence link
betweem healthy employee engagement w customer satisfaction with the support of
authentic analysis. Researchers have developed and explained the most
convincing affect and impact theory on the same grounds. The same can be
studied from the flow of after effects of motivation towards customer
satisfaction until remarkable financial performance of an organization, which
can be well understood.
Keywords: Employee Empowerment, Customer Oriented Culture
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